Who we are

Techmartials technologies private limited, uses and protects all private information that it collects for its customers, through sources such as Customer registration at store, Mobile application, or through its Call center. Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

1.1. Personal Information We may collect certain personally identifiable information (“Personal Information”) from you when you voluntarily provide it to us. This may include your name, email address, phone number, and billing address. We collect this information to fulfill your laundry and dry cleaning requests and to provide you with a better service experience.

1.2. Non-Personal Information We may also collect non-personal information, such as your browser type, device information, and usage data, to enhance your experience on our website and improve our services. This information is collected automatically through the use of cookies, web beacons, and other tracking technologies.

2. Use of Information

2.1. Service Provision We use the Personal Information you provide to process and fulfill your laundry and dry cleaning orders, communicate with you regarding your orders, and provide customer support. We may also use your Personal Information to personalize and improve your experience on our website.

2.2. Marketing Communications With your consent, we may use your Personal Information to send you promotional materials, newsletters, and other marketing communications. You have the option to opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

2.3. Aggregate Data We may use non-personal information in an aggregated and anonymized form for various purposes, including data analytics, market research, and improving our services. This information does not identify you personally and cannot be linked back to you.

3. Disclosure of Information

3.1. Service Providers We may disclose your Personal Information to third-party service providers who assist us in operating our website and providing our services. These service providers are obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

3.2. Legal Requirements We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government agency request.

4. Data Security

We employ reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. However, please note that no data transmission over the Internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its security.

5. Third-Party Links

Our website may contain links to third-party websites or services not operated or controlled by us. This Privacy Policy does not apply to any third-party websites or services. We encourage you to review the privacy policies of these third-party websites or services before providing any information to them.

6. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please get in touch with us, and we will promptly delete such information from our records.

7. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes we make will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for updates or changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please email us at hello@laundrydekho.com.

Effective Date: [8/6/2023]